Shipping Policy
1) What are the lead times between when I place my order and when my order is shipped?
Each order requires our teams to process and ship within 1 to 5 working days.
2) What are the delivery times?
- Delivery times for mainland France, Belgium and Switzerland are 10 to 15 working days.
- For the French overseas departments and territories, delivery times are 20 to 40 working days.
- If you live in another country, you can contact us using the contact form to find out the delivery times for your destination.
Please note that our delivery times may vary depending on the time of year and the nature of the products ordered.
3) What are the shipping costs?
- For France, Belgium, and Switzerland, standard shipping is free. We offer loss, theft, and breakage insurance for €4.99.
- For the French overseas departments and territories, shipping is at the fixed rate of 9.90 euros.
- For other countries, we invite you to contact us before placing an order.
4) Which postal services/carriers are responsible for delivering orders?
Your order is usually handled by your local postal service.
- For France: La Poste
- For Belgium: Bpost
- For Switzerland: La Poste
- For the French overseas departments and territories: La Poste
Depending on the availability of postal services and their ability to meet our high demand, your package may be handled by a private carrier such as Colis Privé or Colis Colis.
5) How can I track the status of my order?
To track your package(s), we invite you to go to the tracking page of the site, specially dedicated to our customers: TRACK MY ORDER
6) What if an item is missing?
If you ordered multiple items, your order may be shipped in multiple packages. Additionally, depending on the time of year, our teams, as well as some carriers, may experience delays due to high order volumes. However, if you see that an item has not been delivered to you after 20 business days, we invite you to contact us using the contact form at the bottom of the site.